Managed Services

 
 


Complete systems management
Affordable, 24/7 systems management for small to medium businesses


 
The Managed Advantage

Complete
Management of every device. PCs, Servers, Printers, Network switches, routers and any other device connected to your network.

Secure
Deployment of our endpoint security system is seamless and covers your Anti-Virus, Spyware and spam protections as well as personal firewall and intrusion prevention.

Self Healing
Automatic actions by our service can remedy an issue before it becomes noticeable to the end user, therefore eliminating costly and time-consuming service calls.

Monitor
Our software agents and probes will monitor your systems 24/7 and will alert technicians to critical issues or problem areas, reducing down-time and creating a proactive solution that saves you the hassle of a "break-fix" solution.

Asset Tracking
Keep track of all system assets including warranty information and EOL (end-of-life) service expectancies.

Remote
Eliminate costly on-site service calls and reduce response times.
 
What is Managed Services?        
Managed Services is an Information Technology tool used to strategically and proactively maintain multiple devices in a network. The proactive approach is achieved by the use of special client/server software that is provided by the MSP (Managed Services Provider). This software monitors many different aspects of the system, including: CPU and memory usage, running services, network traffic, data backup, error logs, connectivity and anything a device may offer via SNMP (Simple Network management Protocol). When a service is no longer available or a component has reached a threshold, these systems can alert a preset list of technicians, Administrators, etc .. in order to solve the issue in a timely manner. This service has eliminated 90% of the issues that have to wait to be discovered by the end user and cutting down-time by more than 75%.

Managed Services began when large enterprise companies saw the need for a faster solution to their systems management. Used successfully for years by these large companies, software vendors saw an opportunity to reach out to smaller businesses and deliver their product through independent IT service companies.

Having the ability to manage hundreds of networks at a time, IT service companies are able to deliver Managed Services at a cost-effective level while maintaining a proactive solution for systems management.

How is Managed Services Priced?

Managed Services is normally priced per device on a monthly schedule. These prices will normally include any service or repair that can be performed remotely. Due to anti-virus, backup or other third-party embedded software, MSPs will normally contract these services on a yearly basis in order to cover annual licensing fees.

Some MSPs offer special support on other devices such as routers, switches, printers, and other Operating Systems. Pricing on these may vary from the standard PC and Server costs.

On top of different devices, MSPs may charge more for after hours monitoring or guaranteed response times. These are usually part of server and other critical device licenses.

This pricing model has proven to be successful. Due to the flat-rate cost of management and remote service and repair, businesses are able to develop a more stable budget and projected IT cost.



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Matt Elsberry,
Jan 26, 2012, 5:18 PM
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